Terms and Conditions



Irrefutable Health default cancellation policy:

Appointments booked may be modified or cancelled through the patient portal or by phone during business hours without charge up until 24 work-day hours before the appointment. Irrefutable Health donates 50% of the missed appointment amount to charity.

Online purchases by card may be refunded online through the patient portal, however, for other payment types they must be refunded in person.

There are several exceptions to this default policy:

  • Functional Medicine GP: 7 days notice cancellation policy applies; Irrefutable Health reserves the right to reschedule or cancel appointments where medical history intake is not completed in advance of the 7 day period.
  • Functional Medicine Nutritional Therapy. 48 work-day hours cancellation policy applies. Irrefutable Health reserves the right to reschedule or cancel appointments where medical history intake is not completed in advance of the 48 hour period.

Work-days are Monday through Saturday where the practice has opening hours.